Trips to the spa should be relaxing and blissful. In order to ensure all trips stay this way here are some helpful hints.
Reservations
Our staff is dedicated to providing a comfortable and memorable spa experience. Please let us know of any medical conditions, allergies, or special accommodations you may have in order for us to ensure there are no contraindicated and we are fully equipped and prepared for your service. Please feel free to contact the spa with any questions or concerns.
Arrival
Please arrive 15-30 minutes prior to your scheduled appointment time especially if it is your first visit in order to allow ample time to leisurely fill out your paper work.. To ensure all guests receive their full treatment time, late arrivals cannot be guaranteed and extension of treatment time.
Considerations
To preserve our tranquil environment, please silence your cell phone and refrain from answering any calls upon check-in so it does not disturb others. Please always use your spa voice while inside.
Gratuity
Our spa service prices do not include gratuities. Any gratuity given for your service provider is at your discretion. If you are unsure what is a fair tip we provided a tipping guide it is provided following your service based on your experience.
Cancellations
Please give 24-48 hours’ notice if you are unable to keep your appointment when possible. If an emergency comes up please just give us a courtesy call letting us know you are unable to keep your appointment.
A 25% service fee will be charged for all appointments cancelled without a 24-hour notice. A 50% service fee will be charged for all no call, no show appointments.